These Terms & Conditions ("Terms") govern your access to and use of the website www.onlineranking.ai and the services provided by Online Ranking AI ("Online Ranking AI", "we", "us" or "our").

By accessing the Site, requesting an audit, or purchasing a subscription, you agree to these Terms. If you are entering into these Terms on behalf of a company, you confirm you have authority to bind that company. If you do not agree, do not use the Services.

1. Definitions

  • "Client", "you" — the individual or business that purchases or uses the Services.
  • "Services" — the SEO, local ranking, Google Business Profile optimisation, AI-search visibility, content, automation and reporting services described on the Site and in your selected plan.
  • "Plan" — the subscription tier you select at checkout, together with its stated scope and fees.
  • "Connected Accounts" — third-party platforms you authorise us to access in order to deliver the Services.

2. Services

We provide search visibility services for businesses, which may include technical and on-page optimisation, Google Business Profile management, local citation work, content production, optimisation for AI answer engines, and performance reporting. The exact scope depends on the Plan you purchase.

We may improve, modify or discontinue individual features over time. Where a change materially reduces the core scope of your Plan, we will give you reasonable notice and you may cancel under section 5.

3. Eligibility and Account

You must be at least 18 years old and legally able to enter into contracts. You agree to provide accurate information and to keep it up to date. You are responsible for maintaining the confidentiality of any credentials and for all activity that occurs under your account.

4. Fees, Billing and Renewal

  • Subscriptions are billed in advance for the billing period you select — monthly, quarterly or annually — at the fees shown at checkout for your Plan, unless agreed otherwise in writing. Quarterly and annual plans are charged as a single payment covering the full period.
  • Payments are processed by Stripe, our payments provider. Card details are handled by Stripe and are not stored by us. By subscribing you authorise recurring charges to your chosen payment method until you cancel.
  • Subscriptions renew automatically each billing period until cancelled in accordance with section 5.
  • Fees are exclusive of any applicable taxes, which are your responsibility unless we are required to collect them.
  • We may change our fees on 30 days' written notice. Changes take effect at your next renewal, and you may cancel before then if you do not accept them.
  • If a payment fails, we may suspend the Services until the balance is settled.

5. Cancellation and Refunds

You may cancel at any time, with no minimum term, in either of these ways: from your billing portal, or by emailing hello@onlineranking.ai. Cancellation takes effect at the end of the billing period already paid for, and you keep access until then. To avoid being charged for the next period, cancel before your renewal date.

Fees already paid are non-refundable, except where a refund is required by applicable law or expressly agreed by us in writing. Because the Services involve work performed continuously throughout each billing period, we do not provide partial-month refunds.

6. Client Responsibilities

The Services depend on your cooperation. You agree to:

  • Grant and maintain the access we need to Connected Accounts, including your Google Business Profile and website, for as long as your subscription is active.
  • Provide accurate business information, and respond to reasonable requests for approvals, assets or information within a reasonable time.
  • Ensure you own or are licensed to use any content, images, logos and data you give us.
  • Not make changes that conflict with the work in progress without telling us, as this can undo optimisation and delay results.
  • Comply with the terms of the third-party platforms involved, including Google's policies and guidelines.

Delays or results caused by your failure to provide access, approvals or materials are not our responsibility, and do not entitle you to a refund or credit.

7. No Guarantee of Rankings or Results

This section is important. Please read it carefully.

Search engines, map platforms and AI answer engines are controlled by third parties. Their ranking algorithms are proprietary, change without notice, and are influenced by factors outside our control, including competitor activity, your market, your budget, your website, your reviews and platform policy changes.

Accordingly:

  • We do not guarantee any specific ranking, position, placement in the local map pack, inclusion or citation in AI-generated answers, traffic volume, number of leads, conversion rate, or revenue.
  • Any timeframes, case studies, statistics or example outcomes shown on the Site or in our materials are illustrative only and are not a promise of comparable results. Results vary by industry, location and competition.
  • We do not control and are not responsible for actions taken by Google or any other platform, including algorithm updates, listing suspensions, review removals, penalties or account restrictions.

We commit to performing the Services with reasonable skill and care and in line with the scope of your Plan. That is the extent of our obligation regarding outcomes.

8. Acceptable Use

You agree not to use the Services to promote unlawful, fraudulent or deceptive activity; to publish content that infringes third-party rights or is defamatory, obscene or harmful; to request fake, incentivised or misleading reviews; to attempt to manipulate platforms in breach of their terms; or to interfere with the security or operation of the Site. We may suspend or terminate the Services immediately for breach of this section.

9. Intellectual Property

The Site, our brand, software, systems, processes, templates and reporting formats remain our property or that of our licensors. Nothing in these Terms transfers ownership of them to you.

Content we create specifically for you and deliver as part of the Services — such as published page copy, posts and listing content — becomes yours once the fees for the period in which it was produced have been paid in full. You grant us a non-exclusive licence to use your name, logo and non-confidential results as a reference or case study; you may withdraw this permission at any time by emailing us.

10. Confidentiality

Each party agrees to keep the other's non-public information confidential and to use it only to perform or receive the Services. This does not apply to information that is public through no fault of the receiving party, was already lawfully known, or must be disclosed by law.

11. Third-Party Services

The Services rely on third-party platforms and tools, including Google, Stripe, GoHighLevel and FirstPromoter. Your use of those platforms is governed by their own terms. We are not liable for their availability, changes, pricing, or acts and omissions.

12. Disclaimers

To the maximum extent permitted by law, the Services and the Site are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that they will meet your expectations.

13. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, lost business opportunities or loss of goodwill, even if advised of the possibility.
  • Our total aggregate liability arising out of or relating to the Services or these Terms is limited to the total fees you paid us in the 3 months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot lawfully be limited, including for fraud, or death or personal injury caused by negligence.

14. Indemnification

You agree to indemnify and hold harmless Online Ranking AI and its officers, employees and contractors from claims, damages, losses and reasonable legal costs arising from your breach of these Terms, your misuse of the Services, or content or data you provided to us that infringes third-party rights or breaches applicable law.

15. Suspension and Termination

We may suspend or terminate the Services if you fail to pay, breach these Terms, or use the Services in a way that exposes us or a third-party platform to legal or policy risk. On termination, your right to use the Services ends; sections that by their nature should survive — including sections 7, 9, 10, 12, 13, 14 and 16 — continue to apply.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules.

Before starting formal proceedings, both parties agree to try to resolve the dispute in good faith by contacting the other in writing and allowing 30 days to reach a resolution.

If the dispute is not resolved, it will be subject to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, and both parties consent to venue in those courts.

17. Changes to These Terms

We may update these Terms from time to time. We will update the "Last updated" date and, where the change is material, notify you by email or through the Site. Continued use of the Services after the change takes effect means you accept the revised Terms.

18. General

These Terms, together with your Plan details and our Privacy Policy, form the entire agreement between us. If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets. The parties are independent contractors, and nothing here creates a partnership, joint venture or employment relationship.

19. Contact

  • Email: hello@onlineranking.ai
  • Entity: Online Ranking AI LLC
  • Postal: 6451 NW 102nd Ave, Unit 11, Doral, FL 33178, United States

See also our Privacy Policy.